Evolving the IT Landscape

IT Support 24/7

We offer premium IT Support that takes care of your storage, server and networking services end-to-end. We guarantee you complete peace of mind so that you can focus on what matters – running and growing your business.

*IT Support available from 8 AM - 8 PM EST, 24/7 coming by the end of Q2

How Can We Help You Today

Our Clients

Reliable & Efficient

IT Support Specialists

At New Charter Technologies, we provide high-performing, secure managed IT support that allows your team to work efficiently, with no downtime. Our tech experts are readily available to assist you and your team in any areas of need.

With years of experience providing IT support, we have come to see that most businesses want their infrastructure managed efficiently and tend to prefer the support of highly experienced domain experts over home-grown resources.

Power Your Business

Guaranteed Uptime

We are actively involved in managing your day-to-day IT needs – servers, applications, data – and constantly always monitor your network to keep you proactively informed about the latest state of your infrastructure. You have a 100% guarantee of <5 minutes response time in case of any incident – minor or major.

We have the teams, processes and infrastructure in place to evolve with the needs of our clients and entirely transform capabilities – should you want to. We are with you through and through from seamless planning and flawless deployment or execution of any technology solution – today and years henceforth.

Anywhere, Anytime

IT Support You Can Count On

New Charter Technologies is the first name that comes to mind when people think of IT Support for small business. We are the IT Support specialists of choice for Fortune 500 companies and have maintained thriving relationships with 500+ clients over 20 years of combined experience.

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19
Nationwide
Rank
547
IT Support Specialists
9
Average Client Satisfaction

Maximum Resiliency & Efficiency

IT Support Services

Our engineering team is certified and highly experienced and have a single agenda on their minds – to ensure the maximum longevity and efficiency of all your IT systems.

Help Desk

Our helpdesk is always available and always ready with a solution at the touch of a button – no matter where you are or what time it is.

Network Security

We have the best security talent in the industry on our teams and craft unique security solutions based on your unique security needs.

Maintenance

We offer best-in-industry data center hardware maintenance at very reasonable rates. We equip ourselves with capabilities and stocks to guarantee 95% uptime.

Storage

We understand your IT storage is a part and parcel of the mission-critical infrastructure of your business and needs to be taken care of as such irrespective of where you store it – on-premise, data center, server room or virtual environment.

Help Desk

Our helpdesk is always available and always ready with a solution at the touch of a button – no matter where you are or what time it is.

Network Security

We have the best security talent in the industry on our teams and craft unique security solutions based on your unique security needs.

Maintenance

We offer best-in-industry data center hardware maintenance at very reasonable rates. We equip ourselves with capabilities and stocks to guarantee 95% uptime.

Storage

We understand your IT storage is a part and parcel of the mission-critical infrastructure of your business and needs to be taken care of as such irrespective of where you store it – on-premise, data center, server room or virtual environment.

WHAT CLIENTS SAY

Message from CEO

Our mission begins with a foundation of proactive and responsive IT Support for our clients. New Charter companies provide a best-in-class experience to ensure high performing, secure technology platforms.

CEO, New Charter Technologies, LLC

Industry Expertise

IT Support by Industry

We are experts in helping businesses of all sizes find their groove when it comes to infrastructure and make it scalable – poised to shoulder explosive growth on demand. We always work with you with an eye to the future, so your IT infrastructure remains highly flexible and scalable and does not bog you down with the exigencies of the day-to-day.

Healthcare

We help guarantee the wellbeing and security of the entirety of your information and clinical records. We empower electronic records, wellbeing data trade, remote arrangements, and different advancements that improve both efficiency and nature of the consideration that you give.

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Manufacturing and Distribution

Keeping up your Manufacturing cycle can be a test without a certified assembling administrations supplier. New Charter Technologies can assist your business with understanding practices for ensuring sensitive information all through the business.

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Government

New Charter Technologies will put your organization in a position to focus on what matters most – the people you serve. With years of combined experience in the industry, we deeply understand your needs, the urgency of your work, and the technology that will support you in the short and long-term.

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Non-profit

Your mission doesn’t have time to assess its IT infrastructure. From fundraising to partnerships to communication management, New Charter Technologies provide a scalable and supported IT infrastructure critical to advancing work.

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Legal

New Charter Technologies can ensure that your data and processes are up to standard by executing compliance readiness assessments and by implementing administrative, technical, and physical regulatory programs that are monitored 24/7/365.

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Professional Services

In order to make you an efficient Professional Services Organization, our team of industry expert vCIOs will ensure that they strategically align your technology with your business objectives to ensure business continuity.

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Small & Medium Businesses

IT preparedness is what we specialize in. We will ensure your infrastructure is developed to support all situations. Local and offsite data backup centers, disaster planning and recovery strategy, and full on-site evaluation will limit downtime and loss.

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Meeting the Highest Standards

Our Strategic Partnerships

Our partner companies are always evolving and so are the competency requirements by them. New Charter Technologies is proud of these highly coveted partnerships, as we never fail to meet the rigorous standards through our qualified “deep bench” of experts.

MS gold partner means we have access to support options and programs that other partners don’t have access to. Being a Gold Managed Microsoft Partner puts us in the top 1% of all Microsoft Partners.

Chance WeaverPartner, New Charter Technologies, LLC

Spend Less Time on IT and More Time on Your Business

IT Support Services for Small Business

We are experts in helping businesses of all sizes find their groove when it comes to infrastructure and make it scalable – poised to shoulder explosive growth on demand. We always work with you with an eye to the future, so your IT infrastructure remains highly flexible and scalable and does not bog you down with the exigencies of the day-to-day.

Upgrades & Installation

We refurbish hardware ourselves, so you are guaranteed to find those emergency spare parts you need. This ensures that you need to replace an entire system when a small part goes haywire – we have got you covered. All of our equipment are tested thoroughly and are guaranteed to provide great value to clients for years compared to going for brand new systems or spare parts from OEMs.

Systems Management

We can take care of the management of your systems including timely on-site support and remote help. We implement continuous monitoring of your network and immediately alert you to anomalies or red flags spotted by our system. We prevent malware from finding a foothold in your network and protect your mission-critical data and applications from highly innovative hackers. We can help you spot and resolve misconfiguration and patching issues and help you get rid of security loopholes through the entire breadth of your network.

Secure Data Destruction

All your defunct or non-functional storage media undergo complete and secure data erasure ensuring complete data eradication. Our eradication process is completely compliant with industry standards (domestic and international) and provides you with a Certificate of Destruction. Apart from a chunk of cost savings, you are guaranteed risk reduction as the process takes place under the watchful eyes of our highly experienced field engineers. Our engineers plan out the entire relocation process in advance with you so there are no surprises involved in the process.

Risk Management

When we manage your infrastructure, we take responsibility like its owner should. This ensures that you’re covered from potentially damaging expenses in the long run and continue to operate in a stable and highly secure environment.

Disposition

We offer environmentally responsible recycling / recovery of your data centre assets as well as asset recovery and e-waste recycling. As your assets reach their natural termination age, you need an efficient system to dispose of non-functioning hardware as per regulations in your business area. New Charter Technologies can help you dispose of assets in a safe and environmentally responsible manner as well as minimize your downtime with IT disposition. We take care of the process end-to-end meaning that you do not need to worry about logistics, unplugging, data erasure, processing, certification or even inventory audit.

Relocation

We assist organizations with IT asset relocation in disaster recovery, factory floor relocation, moving systems to collocation facilities etc. at a fraction of a rate of what it would take to arrange the move in-house. We pre-ascertain equipment value and insurance requirements and ensure that there are no obstructions in the pathway for relocation. Our disconnection, loading and unloading services are always carefully supervised to ensure safety and we offer state-of-the-art tracking so you are aware of the status of the disposition package at all times. We also take care of reinstallation and ensure we get your systems back up running in no time at all.

4 primary reasons to choose us

What Sets Us Apart

There is a reason why clients rely on us to manage their full technology lifecycle and execute their business vision 24*7.

Get rid of high sunk costs and capital expenses with our reasonably priced bouquet of packages that you can subscribe to as per your immediate business needs.

More importantly, you stand to gain significant savings from not having to recruit, hire, train and maintain expensive resources in-house as well as deploying highly expensive hardware/ software as well as training staff to manage them.

Our solutions are nearly always ‘plug-and-play’ and can be deployed and scaled on demand. The cost-savings only add up over time and the immediate expertise of the highly trained staff and industry-leading technical solution we bring on-board results in much faster time-to-market.

If there is one thing we can boast about, it will be the domain expertise and innovation of our technical experts.

Our tech experts do not recommend rote solutions; choosing instead to focus on your business and your needs to come up with the most creative, process and cost-efficient solutions.

When we get a client on-board, we think of their business in terms of years and decades. This ensures forward-thinking, highly scalable technical solutions and solid relationships that our clients can always bank on.

We provide best-in-class security solutions that are uniquely crafted to suit your business needs.

Security has become a growing pain for many companies in the wake of both the fourth industrial revolution and the necessity to scale up remote infrastructure quickly due to the pandemic. We implement continuous monitoring of your network and immediately alert you to anomalies or red flags spotted by our system.

We prevent malware from finding a foothold in your network and protect your mission-critical data and applications from highly innovative hackers. We can help you spot and resolve misconfiguration and patching issues and help you get rid of security loopholes through the entire breadth of your network.

We can help you enhance process and business efficiency throughout the length and breadth of your infrastructure.

When we manage your infrastructure, we take responsibility like its owner should. This ensures that you’re covered from potentially damaging expenses in the long run and continue to operate in a stable and highly secure environment. We can render your entire IT management as easy as a single click allowing you to focus on what matters – revenue and growth.

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